How Palmera automated donor engagement and backend operations
From manual Zapier workflows to a fully automated operations backend — donations, auditing, reporting, notifications, and AI-powered content creation.
Client
Palmera
Industry
Non-profit (Sri Lanka)
Engagement
IT Advisor
The challenge
Palmera is an Australian non-profit delivering education and community development projects across Sri Lanka. With a small team and limited technical resources, they were managing donations, donor communications, auditing, and reporting manually — across disconnected tools that didn't talk to each other.
Donor acknowledgements were delayed. Reporting to the board required hours of manual data compilation. Content creation for community projects — in multiple languages — was slow and resource-intensive.
What we built
End-to-end Zapier automation for the entire backend — donations, auditing, reporting, and notifications running seamlessly
Automated donor engagement workflows — acknowledgements, updates, and follow-ups triggered automatically
AI-powered content creation tools using ElevenLabs, Kapwing, and Canva for localised community content across Sri Lanka
Ed-Tech mobile app technical direction and architecture guidance
Integration of multiple AI tools into existing workflows to multiply team output
Results
Automated backend
Donations, auditing, reporting, and notifications all running without manual intervention
Faster donor engagement
Acknowledgements and updates sent automatically instead of manually
AI content pipeline
Localised content creation accelerated with AI tools (ElevenLabs, Kapwing, Canva)
Ed-Tech leadership
Mobile app technical direction for education programs across Sri Lanka
“SmoothSailor streamlined our entire backend workflow automation through Zapier — donations, auditing, reporting, notifications, and donor engagement all run seamlessly now. The introduction of AI tools transformed how we create localized content for our community projects across Sri Lanka.”
Abarna Raj
CEO, Palmera
Services used
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